Refund policy

kip&glow Returns & Happiness Guarantee Policy

At kip&glow, we stand by our products and want you to love your sleep transformation. That’s why we offer our 30-Night Happiness Guarantee—if you’re not completely obsessed, we’ll make it right.  

1. 30-Night Happiness Guarantee*
- Not loving your kip&glow product? No worries! If you're not satisfied within 30 days of delivery, reach out to us, and we’ll issue a one-time full refund or store credit—no hassle, no questions asked.  

  • Opened packs? No need to return them. Instead, we encourage you to pass them on to a fellow mouth breather who might need better sleep.

  • Unopened packs? We kindly ask you to return any sealed, unused products to us. We’ll cover the return postage - just let us know.

The Happiness Guarantee is limited to one refund per customer, ensuring we can continue offering this benefit to as many people as possible.  

2. Damaged, Faulty, or Incorrect Items
- If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos, and we’ll send a replacement or offer a refund ASAP.  

3. How to Request a Refund
- Simply email [[email protected]](mailto:[email protected]) with:  
  - Your order number  
  - A brief reason for your request (optional, but helps us improve!)  
- Refunds will be processed within 5-7 business days to your original payment method or as store credit if preferred.  

4. Non-Returnable Items

- For hygiene reasons, we don’t accept physical returns of opened packs- Final sale or promotional items are covered under the 30-Night Happiness Guarantee unless otherwise stated.  

5. Subscriptions and Refunds

- The 30-Night Happiness Guarantee applies to your first subscription order only.

- Renewal orders (subsequent subscription charges) are non-refundable once processed and shipped.

- You can skip, pause, or cancel your subscription at any time before your next billing date through your subscription management link (provided via email).