Privacy policy

Privacy Policy Last updated: March 12, 2025

This Privacy Policy describes how Hudson Collective FZ-LLC, trading as kip&glow (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.kipandglow.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions and other information used for account security purposes.

  • Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals or gift cards, or purchases.

  • Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information to process your payment in order to fulfill your orders.

  • Third parties that collect information using online tracking technologies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

SMS Marketing Compliance We may use your personal information, including your phone number, to send you SMS marketing communications. By opting in to receive SMS messages from us, you agree to the following:

  • We will obtain your prior express written consent before sending you marketing text messages.

  • You can opt out at any time by replying "STOP" to any SMS message you receive from us.

  • Message and data rates may apply.

  • We do not sell, rent, or share your mobile number with third parties for their own marketing purposes.

If you have any questions about our SMS marketing practices, you can contact us using the information provided below.

How We Use Your Personal Information We use your personal information to provide the Services, process payments, fulfill orders, send notifications, personalize advertising, enhance security, and improve our customer support.

Cookies Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.

In addition to the Cookies described above, our Site uses a currency conversion feature. By using our website, you (the visitor) agree to allow third parties to process your IP address to determine your location for the purpose of currency conversion. This enables us to display prices in your local currency. To make this function work properly, your selected currency will be stored in a session cookie in your browser (a temporary cookie that is automatically removed when you close your browser). This ensures that the currency you select remains consistent while you browse our Site.

Your Rights Depending on your location, you may have rights under data protection laws, including the right to access, delete, or correct your personal data, and opt out of data sales or targeted advertising.

Contact Should you have any questions about our privacy practices or this Privacy Policy, please contact us at louise@kipandglow.com or RAKEZ Compass Coworking Centre, Shohada Road, Al Hamra FreeZone, RK, 0, AE.